In both cases, the refunds will be made directly to your account. So for the amount to reflect in your account, it might take days.
You can book your tickets through the Ticketmaster Return Policy website too. This application works on a PC and on a cell phone too. The Ticketmaster Return Policy also provides you with rescheduling options. If you have decided to postpone or prepone your travel date for an event, it is just a click away.
Either the Ticketmaster will reschedule your ticket or you do it on your own. For the previous case, you will be informed that the date you are looking for does not have any available seats. And you will be suggested with nearby dates and times. If you wish to continue you can proceed. But just in case, you do not want to go with the proposed date, you will get a refund for canceling the reschedule. However, when you attempt to reschedule as per your own timings, you have to check the availability.
If the Ticketmaster is unable to find a slot for your schedule, you will get a refund on the previous booking. To avoid this rescheduling, make sure you confirm your dates and then book the tickets.
Refunds are available when you happen to reschedule or cancel your ticket. Buying insurance while you checkout is a plus point. May as well have thrown it it the garbage! Cuz who even knows if the talent we were going to see will even be living a year from now. Ticketmaster is trash! For anyone looking to but thru Ticketmaster, don't do it. You may as well kiss the money goodbye if your event gets rescheduled or cancelled.
I held onto the tickets expecting either a refund or to be used in exchange for the re-scheduled event. Dave's concert has been re-scheduled for September 29th, at Blossom. There is no area on "My Account" on Ticketmaster's web-site that allow me to do this nor is the Ticketmaster phone number to contact a live person operable.
I give Ticketmaster's refund and return process a "F" This practice of significantly limiting ticket holders an easy access to contact information and returns or refunds a near criminal act. Was told in said email that the refund would be issued "in as little as 30 days of receipt of the initial cancellation email". No max time It has now been 39 days I had an event cancelled as well for May 1, I'm heading into 2 months now without a refund.
Requested a refund on May 21, for an event that was cancelled. No other contact has been made I am paying interest on the card I used to charge the tickets and the only balance is these tickets [plus interest]. I would like a refund now Has anyone received a refund for anything from ticketmaster from a Covid 19 cancellation? If so how long did it take? I too, bought Disney on Ice tickets back in November, for a May show. Thanks to coronavirus rather the public reaction to it , the show was cancelled back on March 15, with an initial email stating I should receive my full refund fees, taxes and all days from that date.
It is now over 30 days, and no refund. I try calling or chatting and get the instant message stating the event was cancelled and I should receive a refund within 30 days.
Within 30 days of when is what I wonder? Is it within 30 days of me being declared dead? It certainly isn't within 30 days of venue and show cancellation. I do understand they have an enormous cancellation schedule and many refunds because of it, but if they can charge me in a day, they can refund me in a day. Purchased tickets for Disney on Ice in November for an event to be held April Due to Covid event was cancelled and I was told I'd receive refund.
Why wasn't I refunded the full amount? I've made numerous attempts to contact them via phone, email and live chat to no avail. I just want an answer!! I don't feel that it is fare to not have the event on the day of the schedule will not refund the money. When the event is rescheduled than if the people still want to participate than they can purchase their tickets again.
But not giving the people the choice is not fare at all. That's robbery without a gun! If your credit card or debit card number has changed, but is for the same account e. For any ticket insurance refunds, please contact the insurance provider. We may occasionally offer tickets at a discount after the original on-sale date, and will not refund the difference between the original price and the sale price.
If there is an account, or accounts, that have outstanding balances owed to Ticketmaster, Ticketmaster reserves the right to hold any and all refunds for said accounts until such time as no outstanding balances remain. The Event Organizer may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account.
Credits are provided by the Event Organizer, and not by Ticketmaster. Credits may be applied toward the purchase of eligible event tickets and ancillary purchases such as parking at the same venue or, in some cases, at one of a number of venues designated by the Event Organizer during the timeframe specified by the Event Organizer.
Credits cannot be used for resale tickets, third-party tickets, ticket insurance, or gift cards. The Event Organizer will determine which future events, venues, and ancillary purchases are eligible, as well as the amount of the credit including any potential promotional amount.
The amount of the credit will not include any additional add-ons or upgrades included in your original purchase such as parking , which will be refunded to your original method of payment used at time of purchase.
Please note that credits typically have an expiration date, and must be used before that date. Credits are non-transferable, may not be sold, are not redeemable for cash, and may not be combined with other promotions. Credits may not be applied to previously placed orders and may not be redeemed to purchase tickets for the same event as the tickets in your original purchase for which you accepted the credit.
Please note that, if the Event Organizer offers you a choice of either a refund or a credit, you cannot get a partial refund; whatever selection you make i. Any and all requests for a refund or credit are final and cannot be changed once initiated.
For many events, certain tickets may be exchanged for tickets from us of equal or higher price. A per ticket exchange fee may apply.
All merchandise purchases are final, and in no event will there be refunds, exchanges, or credits for merchandise purchases. Chargebacks and Other Refund Prohibitions. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Should you do so, your tickets are subject to immediate cancelation, and we may, in our sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future purchases from all persons in whose name the credit card accounts exist, and from any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
Special note about resale tickets purchased from TicketExchangebyTicketmaster. This policy is in place because, when you place your ticket request on TicketExchangebyTicketmaster. To be clear: if we have provided you with an Order Confirmation email for your TicketExchange purchase, even though you may have not received your requested tickets, we have already committed to acquiring and securing those tickets for you.
Please order tickets only after you are certain you want them. The following applies only to resale tickets to Illinois events: If you purchase resale tickets to an event located in Illinois, you will receive a refund of the amount you paid for that resale ticket if: a the ticketed event is canceled in which case you will not receive a refund of any shipping or delivery fees ; b that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you; c the ticket fails to conform to its listing description; or d you failed to receive that ticket.
The following applies only to resale tickets to New York events: If you purchase a resale ticket to an event located in New York, you will receive a refund of the amount you paid for that resale ticket if: a the ticketed event is canceled in which case you will not receive a refund of any shipping or delivery fees ; b that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, or that the event described on the ticket was canceled for any reason prior to purchase of the resold ticket, unless the ticket is canceled due to an act or omission by you; or c that ticket fails to conform to its listing description, unless you have pre-approved a substitution of tickets.
All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval, and are processed only after the billing address associated with your credit card and other billing information have been verified. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancelation, at any time.
Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice. Different combinations of delivery methods may be offered, depending on a number of factors—including but not limited to the venue or country where the event is to be held, the country in which you live, whether the event is in person or virtual, how much time is left before the event starts, whether it is a holiday season, and the nature of the demand for the event.
Delivery options are determined by the Event Provider and can vary from event to event. Please carefully review the list of delivery methods offered during the purchase process. For security purposes, we can only ship tickets to the billing address on file with the method of payment that is used for your purchase. Generally, some of the following delivery methods may be offered:.
Mobile - for events that occur in the United States or Canada. US Mail - for events that occur in the United States or Canada, but only if you place your ticket order such that there is enough time for you to receive the tickets which will be shipped via USPS First Class Mail prior to the date of the event. If the event is in the United States, then you will only be able to use this delivery method if you have a United States or Canadian billing address. Print-at-Home - for events that occur in the United States or Canada.
Will Call - for events that occur in the United States or Canada. Courier Delivery - for events that occur in Canada, but only for purchasers who use a Canadian billing address. Expedited Delivery - for events that occur in the United States, but only for purchasers who use a United States billing address.
You may also choose other delivery options available for your event. Orders shipped via expedited delivery cannot be delivered to a P. Special note about delivery of tickets purchased from TicketExchangebyTicketmaster. If the amount you pay for a ticket is incorrect regardless of whether it is incorrect because of an error in a price posted on the Site or otherwise communicated to you , if you are able to order a ticket before its scheduled on-sale or presale date, or if you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket or the order for that ticket and refund to you the amount that you paid.
This will apply regardless of whether the error occurred because of human error or a transactional malfunction of the Site or other Ticketmaster operated system. We will not be liable for travel or any other expenses that you, or anyone else, incurs in connection with errors of this nature.
If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase.
When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or timer expiration.
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during, and after play or performance.
If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against us, management, facilities, leagues, artists, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners, and employees on behalf of yourself and any accompanying minor.
The funds will be transferred to your original payment method. You can expect to receive your refund within 30 days of the purchase. When events are postponed or rescheduled, you can expect an email containing new event information. Depending on the organizer, there might be an option to get a refund. Here is how to check if you can get a refund for the event:. If your event has been rescheduled and the event's organizer is offering refunds, this option will be visible.
Just click the link and follow instructions to send a request. If you can't see the refund link, the event is not eligible for refunds. It might be a good idea to check again because the status can change. DoNotPay is the first robot lawyer in the world. This app can be your virtual assistant and help with various everyday challenges. You can access DoNotPay from your web browser!
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