Learn More. Read more here There are Five Main Components to a Satellite to Home TV transmission… Programming sources are simply the channels that provide programming for broadcast. In this way, the provider is kind of like a broker between you and the actual programming sources.
Cable TV companies work on the same principle. The broadcast center is the central hub of the system. At the broadcast center, the TV provider receives signals from various programming sources and beams a broadcast signal to satellites in geosynchronous orbit.
The satellites receive the signals from the broadcast station and rebroadcast them to Earth. The receiver processes the signal and passes it on to a standard TV. Let The Connected Home Help. No signal. Signed with Dish 2 months ago. Tech installed TV. Works great. Once finished showed me onscreen the TV with the Hopper directly attached , with a 25 Mbps plan, I was receiving at that time I signed and was promised 25 Mbps, getting about 2 or less consistently now.
If anyone else is having issues with customer service and needs help. Consider this. If at anytime the provider does not perform at the level agreed to at the time of the contract initiation and agreement. They have breached the contract.
That breach makes the whole contract null and void. You will win in court if you take them there. I have, but not with dish. NOTE: Read your contract. Yes the fine print. There will be all sorts of disclaimers you signed to. Some will matter, most will not. So they will be held accountable if what they promised does not occur, regardless of the disclaimers. Hoping they will honor their contract for my internet. We will see. I have been a customer of dish for 12 years. I also have my elderly mother on dish services.
Two days ago her receiver finally went out. I called dish to get it replaced. Wait a minute, this is your receiver that we pay a monthly fee for. We have had it 12 years and it needs to be replaced. That covers service except for a trip fee and deductible.
Okay, fine. There has to be better options than this. Poor customer service and charges to customers. I just wanted to warn anyone else interested in dish to beware and be aware. Obviously, this is a review paid for by Dish Network. Dish has a standard policy to have their customer serivce people lie to their customers on phone calls. Dish never stands behind what they commit to on their phone calls with customers.
This is a business practice and procedure. One that is clearly making Dish money at their customers expense. Dish flatly refuses to back up conversations with documented proof of call.
Make sure when dealing with this company you record the phone calls! Take notes with documented time and date, the rep you spoke with and all details. These will stand up in court. Hi Wrace, we are not paid for the review itself. Here is our Disclosure page if you have any questions. While we do not have any jurisdiction over how the companies we review run, we certainly do not encourage bad customer service or lies. Dish has plenty of sports channels. I was a customer for 8 years. Paid my bill on time.
I called to complain several times. Their pricing plans following their initial two year plan are outrageously high. Furthermore, I have mps internet service and yet their service was super slow on my receivers and literally took several seconds to even respond whenever I selected anything and then would often hang for up to a minute, if not indefinitely, when trying to access one of my DV-R recordings.
Dish Network has terrible customer service and no one was willing to discuss a mutually acceptable resolution of this issue.
I had to ask multiple times to talk to a manager before they transferred me and when they finally put one on the manager was just as hostile. They are all about gouging the customer and make no effort to resolve valid customer concerns and complaints. I strongly recommend that anyone considering satellite service not consider Dish Network for all of the above reasons as they will end up being extremely disappointed with their surprisingly substandard service.
I would rather pay twice as much with another satellite company that has better customer service and will never consider going back to them at any point in the future unless they refund me their fraudulent charges. I am leaving dish! Worse customer service EVER.
Wrose company they can raise your rates anytime they want if you cancel they charge you extra before your two years are up my friend move in with me they would not let him bring his box for a second tv now they making him pay 20 till July now they raised it to 24 and he not useing the box where is this fair. Dish network in saint louis area is horrible, I watched a tech do an install for me, he had to call his boss to ask a question and was on the phone having to call multiple people for over an hour.
I was told 3 hours and took 7. When ordering asked for internet TV bundle. Was lead to believe that I was going to receive the bundle package. Tried to cancel account but they told me that I signed a contract. Informed them that no, I signed up for the bundle not just tv.
Had to escalate call to the Office of the President to try to get a resolution. Agent tells me that she will have to listen to sales call and get back to me. I then informed her that I was going to call any and all investigative reporter that will ALSO look into this matter. Dish is crap. Went to cancel my service and I have to pay a service fee.
I now have to pay them over to cancel. Dish sucks nothing but a bait and switch organization. When i called to shut off service they told me that I would lose all promotions.
I told them to cancel they then wacked me for These people are the worst run…….. There are people who are happy with Dish and there are those who hate it. I know a lot of people who have Dish and they all are satisfied with Dish. Paul, we try to provide the most up to date information about each product and let everyone comment and air their grievances with companies. While we can laugh at ourselves, we take our content seriously.
Dish reception is really sketchy. There are frequent freeze-ups, dropouts, pixilation of the screen, and the audio stops as you miss portions of the program. Dish simply does not seem to know how to fix the problem and deliver reliable reception to their customers. Yet the cost continues to increase. When a loyal customer uses up their allotment of discounts, their bill can double! I felt duped! Dish is total crap here yet again the send reps to your home to talk about all of the good things they have well dish bundled with frontire.
I was completely confusing from installation. My room cable didnt work for more then two weeks with a tech being sent out to firgure what the problem is. Then once my contract was up the tv kept freezing then it went out completely.. Then they leave out the most valuble info dont send back the frontire router!!! So i send everything back to dish now they cant help ne there is no number to contact the returns dept make no sense at all im never ever goimg back to dish and everyone i see with dish will here how terrible their service is.
The hopper has a mind of its own!! I called to check the tv packages and they asked me a lot of information to make sure I would get a better price. One of the things was a credit card just for them to have it on file.
After the phone call and 5 transactions on my bank account including 1 for Now I have to go through the bank to try to dispute those transactions. I have never had problems with dish until this time that I signed up for service. When I first called to inquire about prices, i asked for service in 5 rooms.
I decided to go with the package that was presented only to find out that the technician came for installation with a work order for only 4 rooms. A couple of days into the contract we were having problems viewing shows in the 4th room and when I called to see what was wrong, the agent said that with the hopper and 3 joeys we could only view 3 rooms and the 4th room had to join one of the other rooms viewing. Technically that is only 3 rooms.
Why cant they just be up front with customers? This has me so angry!!!! I have two Dish Network accounts, one in Indiana and one in Florida. After returning to Indiana I have made 6 calls to Customer Service in 2 days and have had 1 home service call just to restore service from vacation pause.
They will soon be history. I also have Dish in Florida with the hopper receivers and have had no problems. They will probably lose both accounts as a result of their poor business practices. I have to go to Dish America to get the channels I want.
I can get the channels I want on Directv Select package. I cannot get all these on Dish without going to a higher package. I get all the sports , which is football , my favorite teams only, on Locall channels. Tricked by Dish. Was told weather was really not a problem anymore. Was told I was signing installation papers. It was a 2 year contact. Out of the past 16 days, 8 of those were without service. Yes another sad dish story.
Never again!! Last month I decreased my serviced because I cannot afford — and this month I received double bill , I want to cancel my account but I cannot. It is manipulative language they r using when called. Secondly, I had three dish sitting on my roof , they cannot remove this — so I tried to remove by myself and I went on roof and I felt.
It was lower roof so dint get much hurt. Now what I hv to do , please suggest Nivpatel gmail. The picture quality is terrible. Do not get me wrong I have no love for DirecTV but I just cancelled DISH because there picture quality is bad, it is like streaming off the internet which is really weird because it is suppose to be coming in off the dish but the images are choppy and laggy as well as the resolution looks more like or when it is suppose to be I got Internet TV today and I am saving a bundle even with the early cancellation fee.
Make sure you scrutinize your channel listing when they talk you into a great deal because it will be channels you never watch. I could not watch any football or hockey and we could only stream one device at a time online. The customer service representatives are the rudest people I have ever had the displeasure of dealing with. I am glad to be done with Dish and never will come back!
After 6 months they started billing me and after phone calls I straighten it out went okay for 3 months then started billing me again and when I called and explained and ask them to listen to the conversation of when I was signed up they hung up on me after more phone calls and 1 hour on the phone fighting with these people they finally conceded that they indeed had promised me one year and was so happy to inform me that they were going to give me what they promised me in the beginning.
I should not have to fight and argue for over 1 hour to get what I was promised totally ridiculous and unprofessional. In addition dish receiver is constantly freezing up and after multiple phone calls they finally replaced it with one that freezes up even more. As soon as you get into the two-year agreement they forget everything they promised. If they start giving you promises to sign up make sure to get it in writing.
With Dish, have to go with a much higher package to get all the channels I want to see. The American Pk. DirectTV has the better channel lineup.
Sorry dish! Let me know when you get humans back in the work force… Direct here I come. Dish is a nightmare on this end. They sent the return box to the new owners because that is the address on file. My new home is under construction, so no address except a P. Box which is unacceptable to Dish. They said they would email a return label to use with my own box, but did not. Seems they are eager to soak me for equipment returnable only by their rules.
They honestly have no idea what they are talking about and say about anything to get off the phone. In my opinion this prevents anyone from being responsible for information being put out there! What can I say same ole thing just a different day and people getting the coals hot! I can basically do everything online except cancel my service. I completely believe that this message will fall on deaf ears, if not please contact me. Around 6 months ago I opted to renew my contract for two years.
At that point I should have dropped Dish for the totally unfriendly business practice of not providing an upgrade for a long time steady customer who had other options on the Satellite market. I had to make a decision to either drop Dish for their unfriendly business position or deal with disruption of service and contact DirectTV. So now on a weekly basis I get updates talking about how great the new features of Dish including voice remote which I wanted etc.
I am just pretty disgusted with corporate approach to business that if you have a customer by the balls why be nice to them. I actually recommended to a new neighbor Dish as a provider. Lots of come ons and promos…no backup.
I will be uploading this complaint to the customer complaint blog. Your rep was nice yesterday but supervisor who dealt with my request was adjunct and stiff.
Not who I want running my business. I basically like Dish and its features. Your treatment of long time customers is deplorable and I will no longer recommend your business to anyone! Ed Gage Texas. Dish is pure, unadulterated, crap in terms of viewing experience. If you operate two TVs, simultaneously, the second tv is a slave to the master tv. I wish I had read these reviews before signing up for Dish Network!
First of all a hour install took 9 hours to complete! I have had this service for 5 days! I have read the information booklet they left for me front to back numerous times trying to figure out how to use this STUPID system and have failed!
Dishnetwork Sucks!!!! I moved to a different city 2 hours away and took my Dish network with me. I waited a a box to return the equipment except they sent the box to the wrong address. Then they sent me a email saying to return the equipment or pay fees by July Today is only the 21 of June and this morning they stole my whole pay check.
Absolutely the worst company to deal with. Tried to call customer service this morning and of course long wait times so I scheduled call back but got no call back. Called back again and scheduled a call back and guess what? The LNB amplifies the radio signal bouncing off the dish and filters out the noise radio signals not carrying programming. The LNB passes the amplified, filtered signal to the satellite receiver inside the viewer's house. Sign up for our Newsletter!
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Exceptional Customer Experience. Still doesnt work right. The technician was a true professional…. The technician was a true professional with great people skills. Very professional and great customer…. Excellent Service Tech.
Loving my dish is. The installation process was great but….
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